24 Hour Response Service

We offer genuine fast response 24-hour national coverage for reactive maintenance calls to a wide variety of customers such as the Compass Group, Little Chef, Regent Inns, UK Rail, Burger King and Travelodge and Marks & Spencer.

Our customers’ needs and expectations are of paramount importance to us. We appreciate that when customers’ equipment fails, their productivity suffers and it is our responsibility to restore their defective equipment back to full function as quickly and efficiently as possible.

Scope of services & benefits provided:
Reactive calls receive national coverage 24 hours a day 365 days a year

Selection of service contracts available including Red Alert Emergency Calls requiring an engineer to be on site within 4 hours regardless of time or day.

Our service vehicles carry a comprehensive range of commonly used spares maintaining an unprecedented 1st fix ratio which avoids unnecessary and costly 2nd visits.

Fully employed Corgi registered and NICEIC / ECA approved engineers.

Requests for remedial maintenance are received by our dedicated helpdesk who co-ordinate the engineers with the use of satellite tracking and liase with the site to advise on estimated arrival time and overall progress

Each engineer has a specialist Service Manager who assists with their on-going development needs providing support through proper and applicable training

Following a site visit, report sheets are completed by the engineer before leaving and countersigned by a senior site representative. The information is transmitted to our Operations Centre providing customers with up to the minute progress information.