Service Maintenance

Wessex Catering Maintenance has a team of dedicated staff closely monitoring the performance and quality of all engineering operations for each customer. All information is collated on an objective basis and presented as a monthly report which includes:- trend analysis of call volume, response times, first fix achievement, discrepancy reports and other ISO9002 checks as required.

With each vehicle centrally controlled via satellite tracking and on-screen mapping technology from its purpose built offices, Wessex Catering Maintenance are able to efficiently manage both reactive and maintenance calls to sites across the UK.

Benefits:

   1. National Coverage 24 hours a day 365 days a year for reactive and planned preventative calls
   2. Our service vehicles carry a comprehensive range of commonly used spares in order to maintain an unprecedented 1st fix ratio
   3. Corgi registered engineers and NICEIC / ECA approved fully employed contractors
   4. Comprehensive on-going training and development of our engineers and support staff ensuring the highest possible standards of customer care and ability
   5. Satellite tracking of service vehicles for efficient, cost effective and reliable deployment of engineers to site
   6. A centrally controlled dedicated help desk offering a single point of contact with customer driven quality administration delivering courteous and pro-active operations control
   7. Selection of service contracts tailored to customers needs including a variety of call out responses