Quality of Service

In offering genuine fast response 24-hour national coverage for reactive maintenance calls to a wide variety of clients, our customers' needs and expectations are of paramount importance to us. We appreciate that when customers' equipment fails, their productivity suffers and we are committed to restore their defective equipment back to full function as quickly and efficiently as possible.

    * National coverage
    * All electric, gas, LPG commercial catering equipment
    * Pressurised water systems
    * Reactive and planned preventative maintenance
    * Asset Management and Refurbishment facilities
    * Customer driven reporting and procedures
    * Highly trained specialist PAYE engineers
    * Satellite tracking of service vehicles
    * High first fix repair ratio
    * Genuine 24-hour service 365 days a year

Our service vehicles carry a comprehensive range of commonly used spares in order to maintain an unprecedented 1st fix ratio and are controlled centrally from a dedicated service desk that monitors the deployment of vehicles using latest satellite tracking systems. This enables us to effectively manage and program both reactive and maintenance calls providing effective and value for money management to sites across the UK.

With our engineers corgi registered and the company being NICEIC / ECA approved, all our engineers are highly trained in electrical catering engineering and repairs to gas appliances. Such high standards help to ensure full compliance with current health and safety legislation and efficient maintenance and service to clients equipment 24 hours a day 365 days a year.