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Wessex Group

Wincombe Lane

Telephone: 01747 855406
Facsimile: 01747 855117

Security System Service and Maintenance and Call Out Engineer - Wessex Fire & Security

Job title                                  Service Engineer.                                                

Responsible to                        Engineering Supervisor                            

Hours of work                         7.75 basic hours per day


Salary to be advised dependent on experience

22 days holiday (pro-rata)

BUPA medical insurance

Accident and Sickness Insurance

Life Assurance

Auto-Enrolment Pension



Wessex Fire and Security Installs and maintains fire and security equipment in commercial and domestic settings across the South of England.

The company is committed to directly employing the engineers it needs to undertake its core work. 

Engineers from a variety of trade backgrounds and with a range of technical specialisations work within our 40+ strong team of respected industry specialists. 

Approximately half of our engineers work full time within our Installation Department.  20+ engineers serve as dedicated maintenance engineers.

Job Description – Fire Maintenance / Call Out Engineer

Wessex Fire and Security maintain a wide range of:

•           Fire Alarms

•           Intruder Alarms

•           CCTV Systems

•           Access Control Systems

•           Emergency Lighting

•           Warden Call Systems


We employ Engineers with knowledge, experience; formal training and qualifications in the planned and reactive maintenance of some/all of the above.

Engineers must possess excellent proven customer service skills and demonstrate a strong sense of ownership of the sites and duties assigned to them.

Engineers are our most direct link to our customers.  Our Maintenance Engineers must ensure that customers receive best advice and service at all times and that the function and compliance of their equipment is rigorously supported and explained.  

At the same time Engineers must communicate their actions efficiently and effectively to the administration team who support and direct them.  Experience or a strong demonstrable aptitude to work with ICT devices (primarily PDAs) is essential.  The vast majority of the Service Engineering work undertaken at Wessex is completed on a paperless basis.     


Engineers are assigned a variety of sites and duties dependent upon skills, knowledge and home location.  As well as being technically proficient in their work all engineers must understand and contribute to the commercial success of the business which, for the avoidance of doubt is based upon:  

  • Experience in servicing intruder / CCTV systems is essential.
  • Excellent customer service
  • An uncompromising commitment to Health and Safety 
  • The efficient application of technical knowledge; both to routine maintenance and problem solving scenarios
  • An assured practical understanding of standards, regulations, codes of practice, etc.
  • A commitment to quality and continuous improvement
  • Excellent team and communication skills (verbal and written)
  • Excellent attention to detail
  • A keen sense of urgency and commitment to own and complete all assigned tasks

This is fully in accordance with the company’s intent to engender a strong sense of ownership amongst engineers for the sites they are assigned. 

The company also operates an engineer callout rota to ensure that we can provide our customers complete 24/7 support 365 days a year.

All engineers must be able to drive and be in possession of a full (ideally unendorsed) driving licence.  The company provides a van to each Engineer on the understanding that this vehicle will be maintained and operated to the highest practicable standard.

All engineers are required to have a positive attitude toward self-development as participation in training covering everything from technical development to customer service is likely to be regularly provided. Equally all engineers are expected to play a role in the development of their colleagues.  From time to time engineers are selected to mentor Apprentices and New Starters with the company.

Key Performance Indicators

Engineers are routinely subject to performance measurement.  As a company we use many Key Performance Indicators (KPIs) in order to monitor and identify ways in which we can improve our business. 

Engineers must have a positive attitude to accountability and are expected to support management by identifying improvement measures whenever an opportunity to improve any element of their duties arises.  Suggestions and ideas are always welcome.

Key Internal Relationships.


  • Reporting to Engineering supervisors              John Bath / Paddy Wareham
  • Service Manager                                          Jessica Lutwyche
  • Service Coordinators                                    Sherry Farris / Leanne Maddison 


Non Departmental:

  • Managing Director                           Ali Morgan
  • Installation Manager                        Paul Budden
  • Quality Manager                             Tracey Martin
  • Technical Support                           Pete Davis, Jason Wilding

IT Department for reports and information

HR Department for general employment information


All subject to qualifying periods of employment and Conditions of Contract.

For an application form please CLICK HERE.

Or for further information please email or call 01747 858039 (no Agencies please).

Due to a high volume of responses we maybe unable to feedback to all applicants, therefore if you do not hear from us within 2 weeks please consider your application unsuccessful.

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